Last updated: May 20, 2026
We want you to feel confident about your purchase. This Refund Policy explains when and how you can get a refund. It forms part of our Terms of Service.
1. The 14-day money-back guarantee
The E-Com Course comes with a 14-day money-back guarantee. If, within 14 days of your purchase, you decide the course is not right for you, we will refund your payment in full — no complicated conditions.
2. How to request a refund
Email hello@dmytrolavryniuk.com from the address you used at checkout, within 14 days of your purchase date, with the word "Refund" in the subject line. Tell us your order email so we can find your purchase. We may ask a short, optional question about why the course wasn't a fit — your feedback helps us improve, but your refund is not conditional on answering it.
3. When refunds are approved
A refund under the guarantee is available when:
- the request is made within 14 days of the original purchase date; and
- the request comes from the email address used for the purchase.
We reserve the right to decline refunds in cases of clear abuse — for example, requesting a refund after downloading or copying a substantial part of the course materials, or repeatedly buying and refunding.
4. How refunds are issued
Approved refunds are returned to your original payment method through Stripe. Once approved, refunds are usually issued within 5 business days; depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear on your statement. After a refund, your access to the course and course platform will be revoked.
5. Instalment plans
If you paid for the course in instalments and request a refund within the 14-day window, any instalments already charged are refunded and any remaining scheduled instalments are cancelled.
6. What is not covered
- The book is sold and fulfilled through Amazon. Book refunds and returns are handled by Amazon under Amazon's own return policy — please contact Amazon for those.
- 1:1 coaching is a limited, time-based service. Once a coaching session or period has been scheduled or has begun, fees for that session or period are non-refundable. Unstarted, prepaid coaching may be rescheduled or refunded at our discretion — contact us to discuss.
- The free niche guide has no cost, so there is nothing to refund.
- Requests made after the 14-day window has closed are outside the guarantee.
7. Chargebacks
If you have any issue with a purchase, please contact us first — we are quick to help and happy to honour the guarantee. Opening a chargeback or payment dispute without contacting us may result in your course access being suspended while the dispute is reviewed.